Terms & Conditions (AGB)

1. Scope and Eligibility

These terms apply exclusively to business customers (entrepreneurs as per § 14 BGB). By providing a Company Name during registration, the customer explicitly confirms they are acting in a commercial or self-employed capacity. We do not provide services to consumers.

2. Data Access and Switching (EU Data Act 2026)

In accordance with the EU Data Act, customers may initiate a switch to another provider or on-premises infrastructure with a maximum notice period of 30 days. Iten Media will provide reasonable assistance and export data in a structured, machine-readable format (JSON/CSV).

3. DPP Compliance (ESPR)

PassportLab provides the technical infrastructure for Digital Product Passports. The customer is the sole 'Data Holder' and responsible for the accuracy and legal compliance of the product data according to the Ecodesign for Sustainable Products Regulation (ESPR).

4. Payment and Invoicing

Payments are processed via Stripe. In accordance with § 19 UStG (Small Business Regulation), no VAT is charged or displayed. Starting in 2026, invoices will be provided in a machine-readable format (ZUGFeRD/XRechnung) upon request to comply with German e-invoicing mandates.

5. Data Retention

DPP data will remain hosted for at least 10 years after the product is placed on the market, as required by EU law, provided the customer maintains an active archival subscription.